ONE Container Tracking Delays in 2025: Why It Happens and How to Respond

Missing updates. No status change for days. No alert when your ONE shipment hits a transshipment port. In 2025, logistics teams handling Ocean Network Express (ONE) shipments are finding that traditional tracking portals aren’t built for speed or volume.

Global schedule reliability is still recovering, averaging 51.5% in early 2025, while late vessel arrivals face an average delay of 5.3 days. Although ONE ranks among the more reliable carriers, real-time status visibility is still limited—especially during transshipments or port congestion.

This guide unpacks what’s behind ONE tracking delays, how it affects daily operations, and the most practical steps you can take to reduce blind spots and respond faster.

Why ONE Tracking Delays Happen

Tracking breakdowns are rarely just bugs—they’re often rooted in how carrier systems are structured. Here are the most common friction points in ONE’s container tracking:

Infrequent data refreshes: ONE’s updates may only reflect status changes 2–3 times daily, leaving long gaps between key events.
Transshipment blind spots: When cargo changes vessels, updates are often paused until the next movement is logged.
Container-only searches: Tracking by container number can miss transshipment info—Master B/L tracking typically shows more events.
System sync delays: Even with API integrations, data may lag 6–12 hours depending on the carrier-side sync frequency.

These patterns can delay planning, customer updates, and exception handling—especially when managing multiple shipments across different lanes.

Immediate Workarounds for ONE Tracking Delays

Use Master B/L instead of container number: You’ll often unlock more complete tracking updates across modes.
Enable status notifications via ONE’s portal: Email alerts (though limited) can help avoid constant portal refreshes.
Cross-reference vessel AIS tracking: Cross-check vessel progress using real-time AIS tools such as TRADLINX or your existing visibility platform.

These steps can improve tracking at the margin—but if your team is managing dozens of B/Ls or handling customer-facing logistics, manual workarounds won’t scale.

Why Real-Time Visibility Matters (By the Numbers)

69% of logistics teams cite delayed tracking as their top source of operational friction. (Freightos, 2024)
5+ hours/week are spent chasing updates across systems. (Gartner SCM Pulse, 2023)
Real-time tracking enables 3.5x faster resolution for shipment exceptions and 32% fewer customer complaints. (project44, 2024)
12–18% cost reduction is reported when teams move from manual to automated visibility systems. (McKinsey, 2023)

The takeaway? Timely updates aren’t a luxury—they’re a foundation for responsive, scalable logistics workflows.

When Built-In Tracking Isn’t Enough

ONE’s tracking portal works for basic status checks—but for teams juggling multiple shipments and tight SLAs, it’s often not enough. Here’s how advanced tracking tools bridge the gaps.

Tracking Issue	Operational Impact	How It’s Solved
Update delays from ONE	Blind spots between ports or after transshipments	Combine carrier data with AIS to fill gaps in near real-time
No alerting system	Missed status changes (rollovers, early arrivals)	Email, Slack, and webhook alerts based on key milestones
Too many systems to check	Manual tracking across B/L, container, and vessel tools	One dashboard for all tracking sources and identifiers
Clients asking for updates	Time lost creating manual reports or screenshots	Share branded live links and status pages instantly
Inability to analyze delays	No data on repeated bottlenecks or route issues	Analytics by port, carrier, and shipment lane

This kind of unified visibility isn’t just about convenience—it’s about operating at scale, with fewer delays and fewer unknowns.

How High-Volume Teams Are Solving These Issues

When managing dozens of shipments across multiple regions, small tracking gaps add up to major inefficiencies. That’s why many forwarders, 3PLs, and shippers are turning to end-to-end visibility platforms like TRADLINX Ocean Visibility to regain control, automate updates, and support faster logistics decisions.

Unified shipment view: See B/L, container, and vessel data in one dashboard
Predictive ETAs and port delay forecasts: Built-in AI models to get ahead of disruptions
Automated alerts & sharing tools: Instant notifications + live shipment links for clients
Built for scale: Track 10 or 100+ shipments at once—without switching systems

This level of visibility doesn’t just improve tracking—it reduces the need for manual check-ins, improves exception response, and strengthens communication with customers and partners.

Summary: What to Do When ONE Tracking Isn’t Enough

If you’re frequently dealing with delays, missing updates, or operational blind spots when using ONE’s standard tracking, here’s a quick decision checklist based on common pain points covered in this article:

Problem	Why It Happens	Recommended Fix
Updates are delayed or missing	2–4x daily refreshes + transshipment data gaps	Use Master B/L or connect to a real-time tracking platform
Clients keep asking for status	No shareable tracking links or alerts	Use branded live updates via third-party platforms
Hard to track multiple shipments	ONE’s portal tracks per container only	Switch to a multi-B/L dashboard with automation features
Planning is disrupted by ETA changes	Manual refresh needed, no predictive ETA logic	Enable congestion-aware ETA tracking and alerting

Real-time visibility isn’t just a convenience—it’s a way to proactively manage delays, reduce fire drills, and protect service reliability for your clients.

Why overpay for visibility? TRADLINX saves you 40% with transparent per–Master B/L pricing. Get 99% accuracy, 12 updates daily, and 80% ETA accuracy improvements, trusted by 83,000+ logistics teams and global leaders like Samsung and LG Chem.