Why Maersk Tracking Is Not Updating and When It Usually Catches Up

Quick answer: Maersk tracking is event driven. If your view looks unchanged, it usually means no new confirmed milestone has been posted yet or a feeder connection is still being planned. Use multiple identifiers on the Maersk tracking page and enable notifications so you learn when the next status lands. Do not assume a fixed refresh cadence. Focus on concrete events like Gate In, Loaded, Discharged, and Gate Out.

How Maersk tracking actually updates

Maersk publishes container status as milestones are confirmed by terminals and systems. The Maersk tracking page and the Maersk app surface event data aligned to common shipment and equipment events. You can subscribe to email notifications so you do not need to refresh pages yourself.

Track shipments by BL, container, or booking.
Set up shipment notifications for plan changes and ETA changes.
Use schedules to cross check intended connections during quiet periods.

Why updates lag on Maersk

Pre sailing gap: After Gate In, the next visible change is often “Loaded.” If the box waits for a feeder or slot, the page can sit unchanged until loading is confirmed.
Handoffs between systems: Terminals and inland moves push events to the line. Any delay in EDI or API flows postpones what you see in customer view. This is normal across carriers and addressed by Track and Trace standards.
Feeder or transshipment planning: If the onward vessel is not finalized, the record can remain planned until assignment. Schedules can change.
Identifier or scope issues: Maersk offers multiple search types. If you use the wrong scope, you can miss updates that are present. If notifications seem missing, check settings and spam rules on the support page.

If you want arrival paperwork timing: arrival notices can be made available days ahead of ETA when subscribed, which is separate from operational events but useful for planning.

Status to event mapping

What you see	What it represents	Where to confirm
Gate In	Unit entered terminal yard and awaits loading	Maersk glossary
Loaded	Unit loaded on vessel for a leg	Tracking view and notifications
Discharged	Unit unloaded at transshipment or discharge port	Tracking view and notifications
Gate Out	Unit released from terminal	Maersk glossary

Note: Wording can vary slightly between product views. The underlying event logic follows the same operational steps.

What to do when Maersk tracking seems stuck

Search by BL and container on the tracking page. If nothing moves after cut off, check the next sailing in schedules.
Subscribe to email notifications so you catch “Loaded” or “Discharged” without manual refresh.
If you are not receiving alerts, follow the notification troubleshooting guide.
For arrival paperwork timing, see Arrival Notice and consider subscribing where offered.

What could still be confusing: many teams expect a clock like “every X minutes.” Maersk does not promise a universal interval. Treat updates as confirmations of real handling events rather than a timer.

Methods and sources

Next steps

Cross check your BL across carriers in one view. Try our tracking page. Want automated status change alerts across carriers? Talk to us.

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