TRADLINX

1. Customer Overview: Heavy Equipment Imports That Require Operational Continuity

Epiroc is a global productivity partner serving the mining, infrastructure, and natural resources industries.

In Korea, Epiroc imports and distributes advanced, safety-focused heavy construction equipment. In this business, stable supply and on-time delivery are critical. A delay in shipment visibility can quickly affect delivery planning, customer communication, and internal operations.

For Epiroc, logistics visibility was not only about knowing where cargo was. The team also needed a process that could continue even when the person in charge was unavailable.

2. The Challenge: Shipment Information Was Too Dependent on One Person

For a company that imports large, time-sensitive cargo such as heavy construction equipment, accurate shipment visibility is essential.

Before adopting TRADLINX Ocean Visibility, Epiroc’s logistics information was not managed in a way that the entire team could easily access. Much of the shipment information was stored in individual emails or maintained manually in Excel files.

This created a practical problem.

When the person in charge was available, the team could ask for updates and continue the work. But when that person was out of the office, on leave, or unavailable, other team members had difficulty checking where a shipment was, when it was expected to arrive, or whether there were schedule changes that required attention.

In urgent situations, this created an even bigger risk. Another team member might have been able to help, but the necessary context was often not easy to find. The latest shipment status, key notes, and ownership information were not always visible in one shared place.

Epiroc needed to move away from a workflow that depended on one person’s inbox, spreadsheet, or memory.

The team needed a shared process where shipment information could be checked, understood, and acted on by anyone who needed it.

3. Epiroc’s TRADLINX Workflow: From Individual Tracking to Team-Based Shipment Management

To solve this issue, Epiroc adopted TRADLINX Ocean Visibility.

The goal was not simply to track vessels more easily. Epiroc needed to turn shipment management into a team-based workflow. The company needed one place where every team member could see the same shipment information, understand the current status, and continue the work when needed.

With TRADLINX Ocean Visibility, Epiroc now manages import and export shipments through a shared dashboard.

Once a Master B/L number is registered, the team can check real-time shipment location, updated ETD/ETA, and active schedule information in one place. Instead of searching through emails, opening separate Excel files, or waiting for one person to respond, team members can work from the same source of information.

This changed how the team managed logistics.

Shipment visibility became more than a tracking function. It became the foundation for a shared operating process.

One shared dashboard for the entire team

TRADLINX Ocean Visibility gives Epiroc’s logistics team a common workspace for shipment management.

All team members can access the same dashboard and check the current status of each shipment. This makes it easier to understand what is happening without relying on one person’s email history or manually updated files.

This is especially important when the primary owner is unavailable.

Previously, if the person in charge was away, other team members often had to spend time finding the right file, checking past emails, or asking around for the latest update. Now, they can open TRADLINX Ocean Visibility and immediately see the shipment status, schedule updates, and relevant information.

Shipment ownership and key notes in one place

Epiroc also uses TRADLINX Ocean Visibility to manage shipment-level ownership and important notes.

Each shipment can be assigned to an internal owner, making it clear who is responsible for managing that shipment. Important details can also be recorded at the shipment level, such as special delivery requirements, delay concerns, follow-up items, or other operational notes the team needs to know.

This keeps critical shipment context connected to the shipment itself.

Instead of leaving important information buried in one person’s inbox or offline Excel file, the team can check the details directly from the platform.

A process that supports backup response

This workflow is especially valuable when urgent issues occur.

If a shipment requires immediate attention and the primary owner is unavailable, another team member can step in more easily. They can check the shipment status, review the notes, understand who was responsible, and respond based on the latest available information.

The team does not have to start from zero.

By centralizing shipment information, ownership, and key notes, TRADLINX Ocean Visibility helps Epiroc reduce information gaps and maintain operational continuity.

For Epiroc, this was the key change: shipment management no longer depended on one person. It became a shared workflow that the team could continue together.

4. Results: 40% Higher Efficiency Through Shared Logistics Visibility

After implementing TRADLINX Ocean Visibility, Epiroc’s logistics team saw a clear improvement in day-to-day operations.

The biggest change was not only that shipment schedules became easier to check. The bigger impact was that the entire team could now work from the same information.

Because team members could check import and export shipment status directly, they no longer had to wait for one specific person to provide updates. This reduced unnecessary communication, shortened the time spent searching for information, and improved the speed of internal feedback.

As a result, Epiroc’s logistics team achieved an estimated 40% improvement in day-to-day operational efficiency.

Less dependence on individual staff members

TRADLINX Ocean Visibility also helped Epiroc reduce its dependence on individual staff members.

Before, shipment knowledge was often tied to the person managing the cargo. After adopting TRADLINX Ocean Visibility, that information became visible to the team.

This made it easier for other team members to understand shipment status, support each other, and continue the work when someone was unavailable.

Faster response to shipment issues

The team also became better prepared to respond to shipment issues.

Because shipment status, updated schedules, ownership information, and important notes are managed in one place, team members can quickly understand what is happening and what needs to be done next.

For a heavy equipment import business, this matters. When delivery timing is important, even small delays in internal communication can affect planning and customer response.

With TRADLINX Ocean Visibility, Epiroc built a more transparent and resilient logistics process that supports faster feedback, smoother handoffs, and more reliable daily execution.

“What we liked most was having a process that remained visible even when the person in charge was unavailable. We were able to get faster feedback on import and export shipments, and once we could check import schedules immediately, our operational efficiency improved by about 40%.”
— Nahee Kim, Logistics Team, Epiroc

For Epiroc, logistics visibility became a way to close the operational gaps that can appear when shipment information is managed by individuals.

By moving shipment information from personal emails and manual Excel files into TRADLINX Ocean Visibility, Epiroc created a shared workflow that the entire logistics team could access and continue.

Now, shipment status, schedule updates, internal ownership, and key notes can be managed in one place. Even when the person in charge is unavailable, the team can understand the situation, continue the work, and respond without losing momentum.

In a business where heavy equipment deliveries must stay on schedule, this shared visibility gives Epiroc a stronger foundation for faster feedback, smoother handoffs, and more reliable logistics operations.